FAQ - Personal Injury and Hire

Q. Will I receive all of my personal injury compensation?

Q. How much will I get?

Q. Do you charge me for your Personal Injury Service?

Q. How does our Panel Solicitor get paid?

Q. How long will my claim take?

Q. What if my injury occurred a while ago?

Q. I am not sure if I can make a claim?

Q. How do I make a claim?

Q. Can I claim for my personal injury compensation through my insurance company?

Q. What is credit hire?

Q. What does it cost me?

Q. What sort of vehicle will I get?

Personal Injury Service

Q. Will I receive all of my personal injury compensation?

A. Yes, you are guaranteed to receive ALL of your compensation for your injury claim. Nobody will deduct any money from your injury award.

Q. How much will I get?

A. We make sure that our panel solicitors use medical experts to assess your injury. By using the medical experts, you can be sure that you get the just compensation for the injury you have suffered.

Q. Do you charge me for your Personal Injury Service?

A. No. If your claim involves personal injury, our panel solicitor pays us a fee to cover the work we do assisting you and them with your claim.

Q. How does our Panel Solicitor get paid?

A. The panel solicitor will claim their costs from the negligent party’s insurance company.

Q. How long will my claim take?

A. Every case is different and the time it takes depends on the circumstances of your case. Be assured that our panel solicitor will do everything possible to settle your claim without delay.

Q. What if my injury occurred a while ago?

A. You usually have three years from the date of your injury to make a claim. If, at the time of the accident, you were under 18 years old, the three year time limit does not start until you reached the age of 18.

Q. I am not sure if I can make a claim?

A. If you do not know if you can make a claim, do not hesitate to contact us. We make sure that your claim is assessed on its merit by our team of experts. If we do not believe that you can make a successful claim, we will tell you. It is not in your interest or ours to proceed with a claim that is unlikely to succeed.

Q. How do I make a claim?

The fastest way to make a claim is to call our helpline on 0844 88 050 88 where you can speak with a member of our friendly team who will be more than happy to help you. Do not delay calling us because the sooner you call us, the sooner we can help you.

Q. Can I claim for my personal injury compensation through my insurance company?

A. No. Your Insurance Company will not act on your behalf to obtain compensation for you.

Hire Service

Q. What is credit hire?

A. Our Hire Partners supply a vehicle to you on a credit basis, which means that you do not have to pay for or contribute towards the cost of remaining mobile, where there is an identifiable insurance company. The cost of the hire is recovered from the at fault insurance company.

Q. What does it cost me?

A. You obtain a replacement vehicle without having to pay any upfront charges and the cost of the hire is recovered from the insurance company of the at fault driver.

Q. What sort of vehicle will I get?

A. We are able to supply you with a replacement vehicle following a non fault road traffic accident, which will be similar to the specification and type of your own*.